Refund & Cancellation Policy

This Refund and Cancellation Policy outlines the terms under which you may cancel your subscription and request a refund for Shukla Transport App services. We strive to be fair and transparent in all our dealings.

1. Free Trial Cancellation

1.1 Trial Period

We may offer a free trial period to new users (typically 7-14 days, as specified at signup). During this period:

• You can use the platform without any charges
• You can cancel anytime without being charged
• No payment method is charged during the trial
• All your data remains accessible if you choose to subscribe

1.2 Trial Cancellation

To cancel during your free trial:

1. Log in to your account
2. Go to Settings → Subscription
3. Click "Cancel Subscription"
4. Confirm cancellation

If you don't cancel before the trial ends, you will be automatically charged for your selected subscription plan.

2. Paid Subscription Cancellation

2.1 How to Cancel

You can cancel your paid subscription at any time through your account settings or by contacting our support team. To cancel:

• Go to Account Settings → Subscription Management
• Select "Cancel Subscription"
• Provide cancellation feedback (optional)
• Confirm your cancellation

Alternatively, contact us at support@shuklatransportapp.com or via WhatsApp.

2.2 When Cancellation Takes Effect

• Immediate Cancellation: Your subscription is canceled immediately, but you retain access until the end of your current billing period
• End of Billing Period: You will not be charged for the next billing cycle
• Data Access: Your data remains accessible for 30 days after cancellation, allowing you to export or download your information

2.3 No Prorated Refunds for Monthly Plans

For monthly subscriptions, we do not offer prorated refunds for partial months. When you cancel:

• You retain access for the remainder of your paid period
• You will not be charged for subsequent months
• No refund is issued for unused days in the current month

3. Refund Eligibility

3.1 7-Day Money-Back Guarantee (Annual Plans Only)

If you purchase an annual subscription and are not satisfied, you can request a full refund within 7 days of your initial purchase, provided:

• This is your first annual subscription with us
• You have not previously received a refund
• The refund is requested within 7 calendar days of purchase
• Your account is in good standing (no violations of Terms of Service)

3.2 Service Outage Refunds

If our service experiences prolonged downtime due to issues within our control, you may be eligible for a partial refund or service credit:

Downtime Duration	Refund/Credit
24-48 hours	3 days service credit
48-72 hours	7 days service credit
More than 72 hours	Prorated refund + 14 days credit

Service credits are applied automatically to your next billing cycle. To claim a refund, you must contact us within 7 days of the outage.

3.3 Billing Errors

If you believe you were charged incorrectly, please contact us immediately. We will:

• Investigate the issue within 48 hours
• Issue a full refund if a billing error is confirmed
• Provide documentation of the error and correction

4. Non-Refundable Items

5. Refund Request Process

5.1 How to Request a Refund

To request a refund:

1. Email us at refunds@shuklatransportapp.com or support@shuklatransportapp.com
2. Include:
   • Your account email address
   • Reason for refund request
   • Original payment transaction details
   • Preferred refund method
3. Our team will review your request within 2 business days
4. If approved, refunds are processed within 7-10 business days

5.2 Refund Method

Refunds are issued using the same payment method used for the original purchase:

• Credit/Debit Card: Refunded to the original card (may take 5-10 business days to appear)
• UPI: Refunded to the original UPI ID
• Net Banking: Refunded to the original bank account
• Digital Wallet: Refunded to the original wallet

If the original payment method is no longer available, we may issue a refund via bank transfer after verifying your identity.

5.3 Processing Time

• Approval Decision: Within 2 business days
• Refund Initiation: Within 7 business days of approval
• Bank Processing: 3-10 business days (varies by bank/payment method)

6. Downgrade and Upgrade Policies

6.1 Downgrading Your Plan

If you downgrade to a lower-tier plan:

• The downgrade takes effect at the start of your next billing cycle
• You retain access to current plan features until the end of the billing period
• No refund is issued for the difference in plan pricing
• Your data is preserved (subject to new plan limits)

6.2 Upgrading Your Plan

If you upgrade to a higher-tier plan:

• The upgrade takes effect immediately
• You are charged a prorated amount for the remaining days in your billing cycle
• Your next full billing cycle reflects the new plan price

7. Failed Payment and Suspension

7.1 Grace Period

If your payment fails:

• We will retry the payment automatically
• You receive email and WhatsApp notifications
• Your account enters a 7-day grace period
• Service remains active during grace period

7.2 Account Suspension

If payment is not received within the grace period:

• Your account is suspended (read-only access)
• Data is retained for 30 days
• To reactivate, update your payment method and clear outstanding dues
• No refund is issued for suspended periods

8. Special Circumstances

8.1 Force Majeure

In the event of circumstances beyond our control (natural disasters, government actions, pandemics), we may offer:

• Temporary service credits
• Billing cycle extensions
• Flexible payment terms

Decisions are made on a case-by-case basis and communicated to affected users.

8.2 Disputed Charges

If you dispute a charge with your bank/card issuer:

• Please contact us first to resolve the issue directly
• Chargebacks may result in immediate account suspension
• You may be required to pay chargeback fees and dispute costs
• Fraudulent chargebacks may result in permanent account termination

9. Data Export Upon Cancellation

Before canceling or after cancellation (within 30 days), you can:

• Export all your data in Excel/CSV format
• Download all uploaded documents
• Generate final reports and statements

After 30 days, your data may be permanently deleted and cannot be recovered.

10. Exceptions and Discretion

While this policy outlines our standard refund terms, we reserve the right to:

• Make exceptions on a case-by-case basis for extenuating circumstances
• Deny refunds if there is evidence of abuse or fraud
• Modify this policy with reasonable notice

11. Contact Us for Refunds

If you have questions about refunds or cancellations, or wish to request a refund, please contact us:

• Refund Requests: refunds@shuklatransportapp.com
• Support: support@shuklatransportapp.com
• WhatsApp: +91-XXXXX-XXXXX
• Phone: [Customer Service Number]

We aim to respond to all refund requests within 2 business days.

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This Refund and Cancellation Policy is part of our commitment to fair and transparent business practices. We appreciate your trust in Shukla Transport App.