Last Updated: March 6, 2026
Effective Date: March 6, 2026
At Shukla Transport App, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our software-as-a-service platform for transport management.
Key Points:
- We collect only the information necessary to provide our services
- Your business data belongs to you and remains under your control
- We use industry-standard security measures to protect your data
- We do not sell your personal information to third parties
- You have rights to access, modify, and delete your data
1. Information We Collect
1.1 Information You Provide to Us
Account Information: When you register for an account, we collect:
- Company name and business details
- Your name, email address, and phone number
- Payment information (processed securely through Razorpay)
- Login credentials (passwords are encrypted)
Business Data: When you use our platform, you provide:
- Trip and transport details (routes, loads, dates)
- Vehicle information (registration numbers, specifications)
- Driver information (names, licenses, contact details)
- Party/customer information (names, addresses, contact details)
- Financial data (invoices, payments, expenses)
- Documents (bills, permits, compliance certificates)
1.2 Information We Collect Automatically
Usage Information:
- Log data (IP addresses, browser type, device information)
- Pages visited and features used
- Time and duration of your sessions
- Click and navigation patterns
Technical Information:
- Device identifiers and operating system
- Browser type and version
- Screen resolution and display settings
- Error reports and performance data
1.3 Information from Third Parties
- Payment Processors: We receive payment confirmation and transaction status from Razorpay
- Communication Providers: Delivery status for WhatsApp and SMS messages sent through MSG91
2. How We Use Your Information
2.1 To Provide Our Services
- Create and manage your account
- Process your trip, vehicle, and billing data
- Generate invoices and reports
- Send notifications (trip updates, payment reminders, compliance alerts)
- Provide customer support
2.2 To Improve Our Services
- Analyze usage patterns to enhance user experience
- Identify and fix technical issues
- Develop new features based on customer needs
- Conduct internal research and analytics
2.3 To Communicate With You
- Send service announcements and updates
- Respond to your inquiries and support requests
- Send billing statements and payment reminders
- Notify you of important changes to our Terms or Privacy Policy
- Send marketing communications (you can opt out anytime)
2.4 For Security and Compliance
- Detect and prevent fraud and unauthorized access
- Enforce our Terms of Service
- Comply with legal obligations
- Protect our rights and the rights of our users
3. How We Share Your Information
We do not sell your personal information. We only share your information in the following limited circumstances:
3.1 Service Providers
We share data with trusted third-party service providers who help us operate our platform:
- Razorpay: Payment processing (they receive only transaction-related data)
- MSG91: SMS and WhatsApp notifications (only phone numbers and message content)
- Cloud Hosting: Our hosting provider stores your data securely
- Email Service: For sending transactional emails
All service providers are contractually obligated to protect your data and use it only for specified purposes.
3.2 Legal Requirements
We may disclose your information if required by law, such as:
- In response to a court order, subpoena, or legal process
- To comply with government regulations (e.g., GST, income tax)
- To protect our rights, property, or safety, or that of our users
- In connection with fraud prevention or security investigations
3.3 Business Transfers
If we are acquired by or merged with another company, your information may be transferred as part of the transaction. We will notify you of any such change and its impact on your data.
3.4 With Your Consent
We may share your information with other parties when you explicitly consent or direct us to do so (e.g., when you generate a shareable party ledger link).
4. Data Security
4.1 Security Measures
We implement industry-standard security measures to protect your data:
- Encryption: Data is encrypted in transit (HTTPS/SSL) and at rest
- Authentication: Multi-factor authentication available for your account
- Access Controls: Role-based access within your organization
- Multi-Tenancy: Strict data isolation between customer accounts
- Regular Backups: Daily automated backups with secure storage
- Monitoring: 24/7 security monitoring and threat detection
4.2 Your Responsibility
You are responsible for:
- Keeping your password confidential
- Controlling access to your account within your organization
- Notifying us immediately of any security breach
- Using secure devices and networks to access our platform
4.3 Limitations
While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security and are not responsible for unauthorized access resulting from circumstances beyond our control.
5. Data Retention
5.1 Active Account Data
We retain your data for as long as your account is active and as necessary to provide our services.
5.2 Deleted Account Data
If you close your account:
- We retain your data for 30 days to allow for account recovery
- After 30 days, we permanently delete your data from active systems
- Backup copies may persist for up to 90 days before being purged
5.3 Legal and Compliance
We may retain certain data longer when required by:
- Legal obligations (e.g., tax records, audit trails)
- Dispute resolution or enforcement of our agreements
- Fraud prevention and security purposes
6. Your Rights and Choices
6.1 Access and Portability
You have the right to:
- Access your personal information
- Request a copy of your data in a portable format
- Export your business data from the platform at any time
6.2 Correction and Deletion
You can:
- Update your account information through your profile settings
- Request correction of inaccurate data
- Request deletion of your account and data (subject to legal retention requirements)
6.3 Marketing Communications
You can opt out of marketing emails by:
- Clicking the "unsubscribe" link in any marketing email
- Updating your communication preferences in account settings
- Contacting us directly
Note: You cannot opt out of transactional emails (e.g., billing notifications, service updates).
6.4 Cookies and Tracking
We use cookies and similar technologies for:
- Authentication and session management
- User preferences and settings
- Analytics and performance monitoring
You can control cookies through your browser settings, but disabling them may affect platform functionality.
7. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected such information, we will delete it promptly.
8. International Data Transfers
Your data is primarily stored and processed in India. If we transfer data internationally, we ensure adequate safeguards are in place to protect your information in compliance with applicable data protection laws.
9. Third-Party Links and Services
Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Displaying a prominent notice on our platform
Your continued use of our services after such notification constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
- Email: privacy@shuklatransportapp.com
- Support Email: support@shuklatransportapp.com
- WhatsApp: +91-XXXXX-XXXXX
- Address: [Your Company Address]
12. Grievance Officer (India)
In accordance with Indian IT regulations, we have appointed a Grievance Officer to address your concerns:
- Name: [Grievance Officer Name]
- Email: grievance@shuklatransportapp.com
- Response Time: We aim to respond within 48 hours
This Privacy Policy is designed to be transparent and comprehensive. By using Shukla Transport App, you acknowledge that you have read and understood this policy.